Bilingual Case Manager (Remote Flexible, Spanish Speaking) - job 1 of 2

As a Bilingual Case Manager at Pair Team, your primary responsibilities will include maintaining an ongoing caseload of individuals facing serious mental illness and other significant health challenges. You will utilize evidence-based approaches to promote engagement, conduct regular outreach, and help navigate social support systems. Building trust and rapport with clients will be crucial as you assist them in achieving their health goals, coordinate care with other team members, and ensure barriers to care are addressed effectively.

To qualify for the Bilingual Case Manager position at Pair Team, candidates should have at least 1 year of general work experience, preferably in case management. Bilingual proficiency in English and Spanish is essential. Strong empathy, cultural fluency, and organizational skills are also required, along with a comfort level with technology and online platforms. A background in engaging with individuals facing complex health needs is highly valued.

Remote work is significant for the Bilingual Case Manager at Pair Team as it allows for flexibility in managing caseloads while maintaining a healthy work-life balance. While the role primarily involves working from home, you'll still engage with members in person 1-2 times a month, providing vital community support. This hybrid model helps you build relationships and trust with clients while efficiently handling your responsibilities from a comfortable environment.

Pair Team supports the career growth of Bilingual Case Managers through opportunities for personal and professional development. Employees have access to ongoing training, mentoring, and a supportive team environment that encourages collaboration and innovation. The role also opens pathways for rapid career progression within the organization, allowing you to explore various roles and enhance your skills in the healthcare field.

Pair Team offers a competitive salary of $22-$25/hour for Bilingual Case Managers, along with comprehensive health, vision, and dental insurance. Additional benefits include a 401k plan, a monthly work-from-home expense stipend, and gas reimbursements for on-site workdays. Pair Team also promotes a flexible vacation policy to support employee wellbeing and provides all necessary equipment for remote work.

Building relationships with hesitant clients is all about trust and empathy. In your answer, emphasize your ability to listen actively, show understanding of their experiences, and meet them where they are. Discuss strategies like relationship-based approaches that focus on communication and support, which are essential in overcoming initial distrust.

Use the STAR method (Situation, Task, Action, Result) to outline your response. Detail the challenge, your specific role in addressing it, and the positive outcome achieved through your intervention. Highlight the importance of teamwork and creative problem-solving involved in the case management process.

Discuss specific engagement techniques such as motivational interviewing, active listening, and personalized communication strategies. Emphasize how using evidence-based approaches fosters trust and helps clients feel more comfortable sharing their situations, thereby promoting their overall health goals.

Start your answer by acknowledging the importance of understanding the client's perspective. Discuss the need for open communication to identify barriers they may be facing and the strategies you would use to motivate them to re-engage with the health action plan, emphasizing collaboration and support.

Talk about your experience with specific CRM databases or any relevant software you have used in previous roles. Highlight your ability to leverage technology for care coordination and data management, pertaining to your role as a Bilingual Case Manager at Pair Team.

Express your passion for working in underserved communities and how Pair Team’s mission aligns with your professional values. Highlight their focus on integrity, resilience, and community collaboration as motivators for why you believe this position is a great fit.

Discuss your organizational skills in detail, mentioning specific tools or methods you use to track case progress, set reminders, and ensure timely follow-ups. This will demonstrate that you are proactive and capable of multitasking effectively in a dynamic environment.

Explain how cultural fluency enhances your interactions with clients and informs your care strategies. Emphasize your understanding of diverse cultural backgrounds, which enables you to tailor your approach, fostering trust and improving outcomes for clients at Pair Team.

Share your experience collaborating with various healthcare professionals. Discuss your inclination to respect and value different perspectives in the team, while also being open to feedback and actively contributing to collective goals.

Articulate the complexities you’ve encountered in case management. This could include balancing diverse client needs or navigating systemic challenges, and explain how you’ve successfully tackled those challenges through proactive communication and teamwork.