Receptionist-Administrative Assistant
Job Title: Receptionist & Administrative Assistant
Location: The Gables of Fitchburg, Fitchburg, MA
Schedule: Full-Time, 7:00 AM – 3:00 PM
About Us
The Gables of Fitchburg is a warm and welcoming assisted living community dedicated to providing exceptional care and service to our senior residents. We strive to create an enriching environment where residents feel valued, comfortable, and engaged in daily life.
Job Summary
We are seeking a friendly, professional, and detail-oriented Receptionist & Administrative Assistant to be the welcoming face of our community. Reporting directly to the Executive Director, this role is crucial in maintaining smooth daily operations and delivering outstanding customer service to residents, families, and visitors.
Key Responsibilities:
- Greet and assist residents, families, guests, and vendors with warmth and professionalism.
- Answer and direct phone calls efficiently, responding to inquiries with a friendly and helpful demeanor.
- Maintain front desk operations, including managing visitor logs, receiving packages, and coordinating deliveries.
- Assist the Executive Director with administrative tasks such as scheduling appointments, filing, data entry, and correspondence.
- Maintain accurate resident and staff records, ensuring confidentiality and organization.
- Utilize computer software for administrative tasks, including Microsoft Office, email communication, and facility management systems.
- Coordinate with other departments to ensure resident needs are met and that daily operations run smoothly.
- Assist in planning and organizing community events and activities.
- Ensure the reception area is tidy, organized, and welcoming at all times.
Qualifications & Requirements:
- Previous experience in a receptionist, administrative, or customer service role (experience in healthcare or senior living is a plus).
- Strong computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and other administrative software.
- Exceptional attention to detail and organizational skills.
- A friendly, compassionate, and professional demeanor, with excellent interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Passion for working with senior citizens and creating a warm, enjoyable atmosphere for them.
- Strong verbal and written communication skills.
- Ability to maintain confidentiality and exercise discretion in all interactions.
To be discussed upon interview
Average salary estimate
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Are you a friendly and organized individual looking to make a meaningful impact in a warm and welcoming environment? Look no further! At The Gables of Fitchburg, we are on the hunt for a Receptionist & Administrative Assistant who embodies our commitment to exceptional care and service for our senior residents. As the welcoming face of our assisted living community, you'll be responsible for greeting residents, families, and visitors with warmth and professionalism, ensuring that everyone who walks through our doors feels valued and supported. Your organizational prowess will shine as you handle front desk operations, respond to phone inquiries, and assist our Executive Director with various administrative tasks. You'll play a pivotal role in maintaining smooth daily operations, from managing visitor logs to coordinating community events and activities. If you have a passion for working with seniors and possess strong interpersonal skills, then this role is perfect for you! Come help us create an enriching environment where residents feel comfortable and engaged in daily life. The Gables of Fitchburg could be your next home away from home, where making a difference is part of your day-to-day!
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