Director, Change Management - job 13 of 21

The Director of Change Management at Visa oversees the implementation of the People Team Strategy while leading and developing a team of Change Management Practitioners. Key responsibilities include strategic implementation of change communications, execution of change management activities, managing stakeholder communications, and ensuring alignment of transformation plans with strategic goals.

Candidates for the Director of Change Management role at Visa should possess strong leadership experience, a background in change management, and proven project management skills. An understanding of organizational psychology and excellent communication abilities are also critical for effectively engaging stakeholders and leading a diverse team.

The Director of Change Management is critical in driving the success of the People Team Transformation at Visa by fostering a culture of high performance and continuous growth. This role ensures that change initiatives are executed seamlessly, and user readiness is assessed, aligning transformation plans with the organization’s strategic objectives and timelines.

A typical day for the Director of Change Management at Visa involves leading team meetings, strategizing the design and delivery of change management communications, assessing readiness and impact, and communicating with stakeholders to drive projects forward. You'll also spend time analyzing data to adjust strategies and measure success metrics.

The Director of Change Management at Visa is a hybrid position, allowing flexibility with remote work. Specific expectations regarding in-office days will be confirmed by your hiring manager, ensuring a balance between collaboration and individual productivity.

I believe in a collaborative leadership style that empowers team members while providing the guidance and support they need. This involves active listening and fostering a culture of open communication to ensure everyone feels valued during the change process.

In my previous role, I spearheaded a change initiative that involved implementing a new HR platform. I engaged stakeholders throughout the process, addressed all concerns proactively, and organized training sessions to ensure everyone was comfortable with the transition, resulting in a smooth rollout.

To manage resistance, I prioritize open communication, ensuring everyone understands the rationale behind the change. I also engage key stakeholders early and often, providing resources and support that facilitate a smoother transition and address fears and uncertainties.

I evaluate effectiveness through predefined success metrics, such as employee feedback and engagement levels. I also conduct post-implementation assessments to measure adoption rates and track any changes in performance that result from the initiative.

Effective communication requires transparency and clarity. I use tailored communication plans and various channels to share updates while providing opportunities for feedback and addressing any concerns, ensuring stakeholders feel involved and informed.

Data is essential in change management as it informs decisions and helps track progress. I rely on analytics to identify trends and make data-driven adjustments to strategies, ensuring our approach remains agile and responsive to stakeholder needs.

I led my team through a significant operational change that required adjusting workflows and processes. Through open dialogue, consistent updates, and providing necessary training, we not only overcame challenges but emerged more united and effective as a team.

I ensure alignment by closely collaborating with leadership to understand overarching goals and establishing change management plans that are directly tied to those objectives. Regular check-ins and adjustments help keep the focus on achieving strategic outcomes.

A successful change management plan includes clear objectives, comprehensive communication strategies, stakeholder engagement, training and support mechanisms, monitoring progress, and predefined metrics for measuring success. Each component plays a vital role in ensuring a smooth transition.

I keep my team motivated by recognizing individual contributions, celebrating small wins, and fostering an open environment where everyone can share their thoughts. Providing growth opportunities and continuous feedback also helps maintain a positive atmosphere amid change.