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Sr. Manager, Events and Video Production Operations - job 15 of 20

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Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Sr. Manager, Events and Video Production Operations leads the Events and Video Production Support team, ensuring seamless end-to-end event operations, including live streaming, video production, and on-site support. This role oversees coordination with Executive IT and external vendors to deliver high-quality, impactful events. The Senior Manager will be responsible for developing and implementing strategies, managing the team, and ensuring overall customer satisfaction.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

Exceptional Customer Service: Actively engage with end users ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions

Team Management:
- Manage and mentor the Events and Video Production team, fostering a collaborative and high-performance culture.
- Develop and implement strategies for scalable, high-quality event support.
- Act as the primary escalation point for complex event or production challenges.
Collaboration:
- Collaborate with Executive IT on high-profile executive events to ensure technical readiness and seamless execution.
- Coordinate with external vendors to manage budgets, vendor contracts, and service-level agreements (SLAs).
Operational Oversight:
- Oversee the planning, execution, and post-event analysis of all events and video productions.
- Monitor team metrics, identify areas for improvement, and ensure customer satisfaction.
- Ensure all events meet the organization's standards for quality and impact.
Budget and Vendor Management:
- Oversee budget management, ensuring cost-effective and efficient use of resources.
- Negotiate and manage vendor contracts, ensuring adherence to service-level agreements.
Technical Expertise:
- Stay updated with the latest trends and technologies in event operations and video production.
- Ensure the team is equipped with the necessary tools and skills to deliver high-quality events.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)

min

max

$90000K

$120000K

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What You Should Know About Sr. Manager, Events and Video Production Operations, Visa

Join Visa Corporate Technology Support as a Sr. Manager, Events and Video Production Operations in Foster City, where you'll be at the forefront of transforming our operational support for exceptional end-user experiences. In this role, you'll lead the Events and Video Production Support team, driving the seamless integration of live streaming, video production, and on-site support services. It’s a fantastic opportunity to implement creative strategies and oversee event operations that truly make an impact. You will collaborate closely with Executive IT and talented external vendors to elevate event quality and ensure every detail aligns with our high standards. Your knack for proactive problem-solving and keen analytical skills will help streamline processes and enhance the end-user computing environment. As a mentor, you’ll foster a collaborative culture, guiding your team in managing and executing a variety of projects, while ensuring that customer satisfaction remains a top priority. You'll take charge of budgeting and vendor relationships, making certain that we leverage resources effectively while adhering to service-level agreements. This hybrid position promises a dynamic work atmosphere where you can stay updated on the latest technologies in events and video production. If you thrive in fast-paced environments and are committed to delivering exceptional customer service, we’d love to meet you!

Frequently Asked Questions (FAQs) for Sr. Manager, Events and Video Production Operations Role at Visa

What does the Sr. Manager, Events and Video Production Operations role at Visa entail?

The Sr. Manager, Events and Video Production Operations at Visa oversees the Events and Video Production Support team, ensuring the execution of effective event operations, including live streaming and on-site support. This role involves developing strategies for high-quality event support, managing team dynamics, and enhancing customer satisfaction through exceptional service.