Job details

Branch Manager - Brooklyn East, NY

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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you’ll be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.

As a Branch Manager in Branch Banking, you will ensure the branch will meet and exceed customer expectations and will create a customer-obsessed culture in the branch. You will direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and associate bankers. You will also be responsible for creating an environment that influences the use of technology to meet the customers’ needs of today and the future through collaboration with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.

Job responsibilities

Acts as the standard bearer of Chase and creates a world-class customer experience
Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch

Required qualifications, capabilities, and skills

Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
Ability to work branch hours including weekends and evenings
High school degree, GED, or foreign equivalent

Preferred qualifications, capabilities, and skills

College degree or military equivalent
2+ years of management, Retail Banking experience or equivalent Chase leadership experience
Strong desire and ability to influence, educate, and connect team, partners and customers to technology
Ability to adapt quickly to a changing environment and be a strong decision maker

Training requirement or Travel requirement

Successful completion of the Branch Manager training program is a pre-requisite to be considered active in Branch Manager role
Ability to travel as required for in-person training and meetings; travel may include out of state

Dodd Frank and Safe Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx

Chase Glassdoor Company Review

3.8

Chase DE&I Review

No rating

CEO of Chase

Jamie Dimon

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Branch Manager - Brooklyn East, NY, Chase

Join our team as a Branch Manager at Chase in Brooklyn East, NY, where customer service isn’t just an idea, it’s a passion. Our commitment to taking care of both our clients and employees is evident in the way we build lasting relationships and cultivate an inclusive environment. As a Branch Manager, you’ll be the face of our brand, leading with a friendly and inviting approach while using innovative banking solutions and advanced financial technology. Your main responsibility will entail ensuring that our branch exceeds customer expectations by cultivating a customer-focused culture. You’ll oversee operations, drive the growth of deposits and investments, and empower your team to provide exceptional service. Imagine being at the center of community engagement, establishing partnerships with local businesses to not only build brand recognition but to also support our community. You’ll be instrumental in educating clients about our digital banking platforms, ensuring they feel comfortable banking and investing at their convenience. Furthermore, your leadership skills will shine as you guide your team, utilizing the Branch Scorecard to create strategies for continued growth. Join us in making a difference and help people manage their finances better so they can fully embrace life’s opportunities!

Frequently Asked Questions (FAQs) for Branch Manager - Brooklyn East, NY Role at Chase

What are the primary responsibilities of the Branch Manager at Chase in Brooklyn East, NY?

As a Branch Manager at Chase in Brooklyn East, NY, your primary responsibilities will include overseeing branch operations, ensuring an exceptional customer experience, coaching team members, and promoting a strong control environment. You'll also be responsible for building community partnerships, promoting our digital services, and leveraging the Branch Scorecard for strategic growth.