AI Technical Customer Success Manager

The AI Technical Customer Success Manager at Edelman is responsible for ensuring customer success through the utilization of AI tools to create automated deliverables from data sets. Key responsibilities include engaging with customers to understand their needs, developing AI-driven solutions tailored to those needs, analyzing customer data sets for actionable insights, providing technical support, and acting as a liaison between various teams to promote seamless communication and feedback.

To qualify for the AI Technical Customer Success Manager position at Edelman, candidates should possess a Bachelor’s degree in a relevant field such as Computer Science or Data Analytics, along with at least 3 years of experience in a technical customer-facing role. Strong technical skills in AI tools and data analytics, along with exceptional communication and interpersonal skills, are essential for success in this role.

Edelman is committed to the growth of its employees, particularly those in the AI Technical Customer Success Manager role. The company provides opportunities for continuous learning and development through training programs, workshops, and access to industry-leading resources, ensuring you stay ahead in the fast-evolving AI landscape while enhancing your skills and career.

Candidates for the AI Technical Customer Success Manager role at Edelman should be familiar with a variety of technical tools and platforms, particularly AI solutions and data analytics tools like Tableau, Power BI, and similar reporting tools. A strong understanding of automation technologies and data interpretation methods is also crucial for effectively delivering customer success.

Edelman offers a comprehensive benefits package to its AI Technical Customer Success Managers, including medical and dental insurance, a 401K plan, life and disability insurance, generous Paid Time Off, travel assistance, and wellness programming. In addition to competitive salaries, these benefits make Edelman a desirable place to work and grow in your career.

When answering this question, it’s important to highlight specific examples of AI tools you have used, how you implemented them, and the impact they had on customer satisfaction and success. Discuss any challenges you faced and how you overcame them to show your problem-solving skills.

To effectively answer, discuss your approach to communication, empathy, and active listening. Highlight your ability to understand customer needs, address concerns promptly, and provide consistent value through your interactions, emphasizing the importance of follow-ups and feedback.

In your response, outline specific methods you’ve used for data analysis, such as using data visualization tools or applying statistical methods. Mention how you prioritize insights based on their relevance to customer goals, and how you translate these insights into actionable solutions.

Provide a clear example of a technical issue you encountered and how you resolved it. Discuss the steps you took, the tools you used, and the importance of communication throughout the process. Conclude with the positive impact your resolution had on the customer.

Your response should show that you view feedback as an opportunity for improvement. Discuss how you approach critical feedback with a constructive mindset, actively listening to concerns, and using that information to collaborate with your team to enhance customer offerings.

In your answer, provide specific examples of project management techniques you've employed, such as using task management tools or agile methodologies. Discuss how you identify priorities based on both urgency and customer impact, ensuring that you stay organized and efficient.

Highlight a collaborative project involving multiple teams, detailing your role, the objectives, and the outcome. Discuss how you facilitated communication among stakeholders, resolved conflicts, and achieved common goals, emphasizing the importance of teamwork in driving success.

Reflect on what drives you in customer success, such as passion for technology, commitment to helping others, or the satisfaction of seeing clients achieve their goals. Connect this motivation to the goals and values of Edelman, illustrating your alignment with the company’s mission.

Discuss the methods you use to stay informed, such as attending industry webinars, joining professional groups, or reading relevant publications. Emphasize your commitment to lifelong learning and how it translates into better service for your customers.

Share your enthusiasm for the role by discussing your admiration for Edelman’s innovative work, culture, or specific projects. Relate your skills and career aspirations to the responsibilities of the AI Technical Customer Success Manager position, showing how you can contribute to the team.