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Director, Talent Management Strategy & Operations

About the Role

The Director of Talent Management Strategy & Operations will play a pivotal role in developing, leading and managing talent strategy and operating processes. This role will be instrumental in evaluating operating models for transformation and continuous improvement for the Talent Management COE, including HQ Learning, Learning Design, Learning Communities, and Talent. This leader will drive operational efficiencies to support business strategy while fostering a culture of innovation, inclusivity, and continuous improvement.

What You'll Do

  • Lead the development of a comprehensive 3-year talent strategy for Talent Management (TM).

  • Own operations management for TM to include Annual Operating Plan (AOP), Goal Setting, Tracking, and Calendaring.

  • Lead program management to ensure that all programs and processes have clear goals & objectives, drive review cadence to ensure key deadlines are met.

  • Support Head of Talent Management with special projects.

  • Develop and build collaborative HQ partnerships to drive successful implementation of Talent Management change initiatives and priorities.

  • Serve as liaison for vendor management, contract management, and procurement coordination.

  • Manage CoE budget design & tracking.

Who You Are

  • Proven track record of strategic leadership and execution in talent strategy, workforce planning, and operations within a large, matrixed organization.

  • Strong business acumen with the ability to connect talent strategies to enterprise goals. Skilled in managing complex projects, multiple priorities, and transformational change.

  • Excellent problem-solving and analytical skills, leverage data for decision-making.

  • Exceptional communication skills to engage with cross-functional teams.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Talent Management Strategy & Operations, Gap Inc.

The Director, Talent Management Strategy & Operations at our San Francisco office located at 2 Folsom is a challenging yet rewarding position that drives the future of our talent management initiatives. If you're someone who loves to strategize and lead operations, this role is for you! In your journey here, you will develop a comprehensive three-year talent strategy that will directly impact our organization as a whole. Your responsibilities will include not just managing the annual operating plan but also tracking progress and setting ambitious yet achievable goals. We value collaboration, and as such, you will partner with various teams to ensure effective implementation of key talent management initiatives. This position requires a dynamic leader with a proven track record in strategic leadership and operations in a large, matrixed organization. Your strong business acumen will help you align talent strategies with our overall enterprise goals, ensuring that every project you manage contributes to our growth and innovation. In addition to leading program management, you'll also have a hand in vendor and contract management, which adds another exciting layer to your role. If you thrive in an environment that values inclusivity and continuous improvement and enjoy engaging with cross-functional teams, we can't wait for you to join us in transforming our talent management journey.

Frequently Asked Questions (FAQs) for Director, Talent Management Strategy & Operations Role at Gap Inc.
What are the primary responsibilities of the Director, Talent Management Strategy & Operations at the company?

The Director, Talent Management Strategy & Operations will lead the development of a comprehensive three-year talent strategy, manage annual operating plans, and oversee program management to ensure all key initiatives are executed effectively. Additionally, fostering relationships with HQ partnerships and managing vendor relations is crucial for achieving talent management objectives.

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What qualifications are needed for the Director, Talent Management Strategy & Operations position?

Candidates for the Director, Talent Management Strategy & Operations position should possess a proven track record in strategic leadership and operations, particularly within a large, matrixed organization. Strong problem-solving skills, excellent communication abilities, and a deep understanding of data-driven decision-making are essential qualifications for success in this role.

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How important is experience in operations for the Director, Talent Management Strategy & Operations role?

Experience in operations is critical for the Director, Talent Management Strategy & Operations role. This position involves managing complexities and ensuring operational efficiencies that align with the broader business strategy, making a strong operations background a key asset.

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What type of environments will the Director, Talent Management Strategy & Operations be working in?

The Director, Talent Management Strategy & Operations will work in a dynamic environment that emphasizes innovation, inclusivity, and strategic change. The role requires strong collaboration across cross-functional teams, so adaptability and interpersonal skills are essential.

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What is the expected impact of the Director, Talent Management Strategy & Operations on the company?

The Director, Talent Management Strategy & Operations is expected to significantly enhance the company's talent management framework by developing strategic initiatives that not only improve operational efficiency but also foster a culture of continuous improvement and engagement throughout the organization.

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Common Interview Questions for Director, Talent Management Strategy & Operations
Can you explain how you would approach developing a talent management strategy?

When developing a talent management strategy, you should start by conducting a thorough analysis of current practices and identifying areas for improvement. Engage with stakeholders to understand their needs and align the strategy with the company's overarching goals. Aim for a three-year plan that includes measurable objectives and integrates employee development and retention strategies.

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What methods do you use to track progress on talent initiatives?

I believe in implementing a goal-setting framework that includes clear objectives and key performance indicators for each initiative. Regular review meetings with stakeholders provide a platform to track progress, identify any roadblocks, and adjust strategies as needed to ensure we stay on target.

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How do you manage change within an organization, especially regarding talent strategies?

Managing change in talent strategies requires thorough communication and collaboration. I focus on engaging employees and key stakeholders, explaining the rationale behind the changes, and providing support throughout the transition to facilitate a smooth adaptation.

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What experience do you have in vendor management and how can it benefit the role?

I have extensive experience in vendor management, which involves evaluating contracts, negotiating terms, and ensuring that vendor services align with our talent management strategies. By maintaining strong relationships with vendors, we can better leverage their services to enhance our initiatives.

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Can you discuss a challenging talent management project you've led?

One challenging project involved restructuring our talent acquisition process. By conducting a gap analysis and collaborating with various teams, we developed a streamlined process that improved candidate experience and reduced time-to-hire by 30%. This experience taught me the importance of communication and flexibility.

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How would you cultivate a culture of inclusivity within talent management?

I believe fostering a culture of inclusivity starts with leadership commitment and clear messaging about the value of diverse perspectives. I advocate for training programs that promote awareness and encourage idea-sharing among teams across various demographics and backgrounds.

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What tools or systems do you recommend for managing talent initiatives?

I recommend utilizing performance management software that includes tracking, feedback, and reporting capabilities. Tools that facilitate collaboration and communication among teams are equally important to keep everyone aligned and engaged in talent initiatives.

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How do you leverage data in making talent management decisions?

I leverage data by analyzing key metrics such as employee retention rates and engagement scores. By identifying trends and correlations, I can make informed decisions that enhance our talent strategies and respond effectively to workforce needs.

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What strategies would you implement to ensure that your talent strategies are aligned with company goals?

I would implement regular strategic alignment sessions with leadership teams to ensure our talent management objectives directly support company goals. Having clear communication pathways helps ensure everyone understands how their roles contribute to the company's success.

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What personal qualities do you think are essential for a Director, Talent Management Strategy & Operations?

Essential qualities for this role include strategic thinking, strong leadership, excellent communication skills, and an ability to build relationships across the organization. Being adaptable and results-focused also plays a key role in driving successful talent initiatives.

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Our mission is to democratize fashion and make shopping fun again. To bring incredible style and quality to families the world over. Whether it’s providing inclusive sizing or building an inclusive workplace, our co-founders Doris and Don Fishe...

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April 11, 2025

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