As a Customer Experience Specialist, you are responsible for driving world class customer experience, answering our customers calls/emails/chat in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
You work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
You report to the Customer Experience Manager and work in a multicultural environment with great possibility of growth & development.
What you will do
What we like
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join Invygo as a Customer Support Specialist and become the heart of our customer experience! In this exciting role, you’ll be the first point of contact for our customers in the GCC markets, handling their calls, emails, and chats with an empathetic and can-do attitude. You'll utilize your incredible problem-solving skills to tackle any issue head-on, ensuring that each interaction is not only productive but also leaves our customers feeling valued and supported. Your expertise will allow you to provide insightful feedback to our tech team, helping to resolve issues swiftly and efficiently. As a brand champion for Invygo, your dedication to exceptional service will shine through as you build strong relationships with our customers and car dealers alike, all while collaborating with your talented teammates in a vibrant, multicultural environment. If you thrive on multitasking, have a passion for helping others, and are eager to continuously improve customer satisfaction, then you’re the perfect fit! Your proactive approach will contribute to our team's success in hitting KPIs and enhancing our processes, all while making a genuine impact on the customer experience. Let’s make amazing memories together at Invygo!
Invygo is MENA's first & largest car subscription service creating accessible mobility options through an all-inclusive monthly subscription, all in a seamless app-based experience. For consumers: we provide them access to passenger cars without ...
4 jobsSubscribe to Rise newsletter