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Human Resources Generalist

Lessen is one of the fastest growing companies in the real estate services industry.  Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place!  But we aren’t just a tech company.  We are also a property service delivery company offering renovations, turns and maintenance to residential and commercial clients.  Lessen recently acquired SMS Assist, an industry-leading facilities maintenance technology and delivery company. The new combined national footprint will serve more than 250,000 properties, facilitate approximately 2.5 million repair and maintenance orders, and complete nearly 20,000 renovation and turn projects per year.  Lessen has quickly evolved from exciting startup to valued partner, delivering scalable and turnkey property services to our clients.


Summary

The HR Generalist will be a key member of the HR Operations team, responsible for supporting the design, delivery, and continuous improvement of HR policies, tools, processes, and services across Lessen LLC. This role provides first-line HR support to managers and employees while also taking ownership of specific HR services or subject areas.

 

 

What You'll Do:

·       Provide HR policy guidance and best practice interpretation to managers and employees.

·       Lead onboarding processes and administer I-9 verification for all new hires.

·       Collaborate with HR Business Partners (HRBPs) to resolve complex employee leave matters, including policy interpretation, administration, accommodations, and employee complaints related to leaves.

·       Work cross-functionally with leave vendors, Benefits, Payroll, and Legal teams to manage leave cases effectively.

·       Manage all data changes in Workday, such as promotions, schedule changes, time off adjustments, org changes, etc.

·       Support the development, implementation, and continuous improvement of HR policies and processes.

·       Support business unit restructures, workforce planning, and succession planning efforts.

·       Maintain accurate employee records and ensure compliance with labor laws and company policies.

·       Foster a positive team environment and promote a strong organizational culture.

·       Ensure confidentiality of internal and external data.

·       Assist with processing parental leave pay inputs.

·       Participate in ad-hoc projects and other duties as assigned.

 

You Should Have:

·       Strong knowledge of HR principles, labor laws, and best practices.

·       Understanding of legal and regulatory requirements related to employee management.

·       Experience managing HR issues.

·       Proficiency in Microsoft Office Suite.

·       Experience with HRIS tools such as Workday.

·       Excellent communication and interpersonal skills. 

·       Bachelor’s degree in Human Resources, Business Administration, or a related field.

·       2-5 years of experience in an HR Generalist role or similar HR capacity.

·       Service management or HR experience in a call center environment is a plus.

·       Master’s Degree in HRM or MBA is a plus

·       HR certification (PHR, SHRM-CP) is a plus.

 

Compensation:

$70,000 - $78,000

Pay is determined by several compensable factors, such as qualifications, skill level, competencies, and work location.

#IND2


Why Lessen:

·        Competitive compensation

·        Health, Dental, Vision, Life, Disability options

·        401K retirement savings plan

·        Paid vacation, federal and floating holidays

·        Maternity/Paternity Pay

·        Career advancement opportunities

·        All the tools you’ll need to be successful


Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.  Lessen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

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Average salary estimate

$74000 / YEARLY (est.)
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$70000K
$78000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Human Resources Generalist, Lessen

Join Lessen as a Human Resources Generalist and be a pivotal part of our vibrant HR Operations team in Chicago, IL! At Lessen, we’re not just making waves in the real estate services industry; we’re redefining it with our cutting-edge technology. Our platform empowers clients with everything they need, from portfolio dashboards to real-time project management. This role is perfect for someone who’s passionate about people and committed to enhancing workplace culture. As a Human Resources Generalist, you’ll provide essential support by guiding managers and employees through HR policies, leading the onboarding process, and collaborating with teams to resolve complex leave matters. You’ll be engaged in maintaining accurate employee records, contributing to workforce planning, and promoting our company’s inclusive culture. If you have a solid understanding of HR principles, excellent communication skills, and a knack for making workplace environments better, this role is for you! Not only will you thrive in our spirited team, but you will also have opportunities for career growth and access to competitive benefits, including a 401K retirement savings plan and generous paid vacation. Come grow with us at Lessen!

Frequently Asked Questions (FAQs) for Human Resources Generalist Role at Lessen
What are the key responsibilities of a Human Resources Generalist at Lessen?

As a Human Resources Generalist at Lessen, you will play a vital role in supporting HR operations by providing guidance on HR policies, leading the onboarding process, and managing employee leaves. You’ll collaborate with HR Business Partners to address complex HR situations and help maintain compliance with labor laws and company policies.

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What qualifications do I need to apply for the Human Resources Generalist position at Lessen?

To apply for the Human Resources Generalist role at Lessen, you should ideally have a Bachelor's degree in Human Resources or a related field, and 2-5 years of experience in a similar role. Strong knowledge of HR principles, proficiency in HRIS tools like Workday, and excellent communication skills are essential for success in this position.

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How does Lessen support employee onboarding as an HR Generalist?

At Lessen, the onboarding process is a critical responsibility of the Human Resources Generalist. You will lead the onboarding procedures, ensure I-9 verifications are completed for new hires, and help new team members feel welcomed and informed about their roles within the company.

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Is HR certification required for the Human Resources Generalist role at Lessen?

While HR certification, such as PHR or SHRM-CP, is a plus for the Human Resources Generalist position at Lessen, it is not strictly required. However, having this certification can enhance your credentials and demonstrate your commitment to the HR profession.

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What kind of company culture does Lessen promote for its HR Generalists?

Lessen promotes a positive and inclusive organizational culture, encouraging teamwork and collaboration. As a Human Resources Generalist, you will help to foster this environment by supporting employee engagement and advocating for a diverse workplace.

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Common Interview Questions for Human Resources Generalist
Can you describe your experience with HR policy development?

When discussing your experience with HR policy development, highlight specific policies you’ve helped create, emphasizing the collaborative processes involved, and the outcomes achieved. Mention how these policies improved HR operations or compliance within your previous organization.

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How do you handle employee leave requests?

To effectively answer this question, share your process for managing leave requests, mentioning your collaboration with HR Business Partners and other teams. Discuss how you ensure compliance with policy interpretation, keep accurate records, and communicate clearly with the employee during the leave process.

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What HRIS tools are you familiar with, and how have they improved your work?

Discuss your experience with HRIS tools like Workday, focusing on specific functionalities that enhanced your workflow. Explain how these tools helped you streamline processes, maintain data accuracy, and ultimately improved HR service delivery.

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How do you ensure confidentiality while handling employee data?

When asked about confidentiality, emphasize your understanding of the importance of protecting sensitive information. Describe the measures you take to ensure data is managed securely, such as following company policies, using secure systems, and being discreet in all communications.

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What strategies do you use to foster a positive workplace culture?

Share specific strategies you've implemented to cultivate a positive workplace culture, such as developing employee recognition programs or organizing team-building activities. Highlight outcomes that improved employee morale and engagement at your previous workplace.

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Tell me about a time you resolved a complex HR issue.

In response to this question, provide a detailed example of a challenging HR issue you handled, explaining the context, your approach, and the resolution achieved. Highlight your problem-solving skills and ability to collaborate with different teams.

Join Rise to see the full answer
What do you find most challenging about the HR Generalist role?

Discuss challenges such as managing conflicting priorities or addressing complex employee needs. Explain how you tackle these challenges, perhaps by prioritizing effective communication, remaining organized, and seeking help when needed.

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How do you keep up with changes in labor laws and HR best practices?

Talk about the resources you utilize, such as professional organizations, industry publications, and continuous learning opportunities. Mention any training or certifications you pursue to remain updated and how this knowledge benefits your role as an HR Generalist.

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Why do you want to work with Lessen as an HR Generalist?

Express your enthusiasm for Lessen's innovative approach in the real estate services industry. Emphasize your alignment with their values, mission, and the opportunity to contribute positively to their team and culture.

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How would you ensure effective communication between HR and employees?

Share techniques you use to facilitate communication, such as regular check-ins, open-door policies, and creating informative resources. Explain how you encourage feedback and collaboration to strengthen employee relations.

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At Lessen, we are on a mission to help service professionals “lessen” the burden of doing great work and property owners “lessen” the burden of servicing their properties. We are building a world-class technology platform that is fundamentally cha...

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March 21, 2025

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