Service Delivery Manager

We have a fantastic opportunity for a Service Delivery Manager to join us here at Securitas.

Provision of organisational, co-ordinator and administrative support to the Global Security EMEA Operations, the role will contribute towards the success and effectiveness of the Global Security Operations team through responsibilities/participation in initiatives that support developments and improvement within the EMEA Region.

Salary up to £40,000.00 per annum

Working Monday - Friday 37.5 hours per week

The position will be hybrid working.

Responsibilities

• Facilitating the timely and accurate processing of security invoices via the client’s invoicing tool.
• Assistance with the annual pricing and contracting process.
• Review and audit security invoices to ensure invoices are raised for chargeable costs accurately and promptly to minimise the need for Credit Notes.
• Ensure all operational data is updated so the information on the relevant Power Bi Dashboard is correct.
• Ensure all Assignment Instructions / Risk Assessments and site documentation is current and in date and fully understood by deployed employees.
• Ensure relevant company Key Performance Indicator targets are met on an on-going basis.
• Assist in publishing monthly communications and to actively encourage staff participation.
• Ensure all security audits are completed on a regular basis and documentation is retained on file.
• Coordinate appointments, schedules and manages the teams calendars.
• Transcribe and distribute meeting minutes.
• Coordinate and schedule travel arrangements.
• Monitoring the progress of ongoing projects.
• Coordinate team activities and operations.

Any other duties as directed by the EMEA Operations Management Team.

• Manages self and others.
• Ability to provide positive direction and motivate performance.
• Strong customer service and service delivery orientation and experience.
• Experience of people focused management.
• Ability to interact effectively at various levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to take initiative and achieve results.
• Informed decision-making skills. 
• Analytical abilities.
• Clear communication skills.
• Exceptional attention to detail.
• Good interpersonal skills.
• Strong organisational skills.
• Advanced computer skills with an aptitude to learn new systems and procedures.
• Drives operational excellence.
• Strategic thinking with good business acumen.
• Possess good relationship building
• Full knowledge of Microsoft Tools.

Essential

• Legal right to work in the UK.
• Must be able to successfully participate in the Company’s pre-employment 5-year history screening process, including drug screen and background checks.
• Right to work in the UK.
• Must have the ability to speak, read, and write English fluently.
• Must have a basic level of education.
• Able to travel to Reading / London once a week.
• Must have a reliable means of transportation.
• Valid UK driving license.

Additional/desirable:

• Previous experience of portfolio management.
• Previous experience of Risk and Life Management.
• Experience developing internal systems.

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Ready to take the next step? Click 'I’m Interested' to submit your CV. Questions? Reach out anytime at [email protected].

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today!