Professional Services Operations Analyst

As a Professional Services Operations Analyst at Tenable, your primary responsibilities include analyzing and improving operations efficiency within the Professional Services team. You'll manage the revenue recognition process, assist in process improvements, design reports and analytics, and collaborate with various departments like Finance and Digital Solutions. The objective is to ensure the PS team's processes are optimized and effectively documented.

For the Professional Services Operations Analyst position at Tenable, a Bachelor's degree is preferred, though relevant experience can substitute for education. You should have at least 5 years of related experience, including 2+ years in a services or consulting industry, coupled with strong communication skills and proficiency in tools like Microsoft Suite, Certinia PSA, and Tableau. Experience in SQL and Professional Services operations would be advantageous.

Tenable supports its Professional Services team by providing comprehensive tools, resources, and a collaborative work environment. The Professional Services Operations Analyst plays a key role by maintaining accurate data analytics, enhancing business processes, and developing internal documentation that supports team operations. They also foster partnerships across departments to ensure shared processes are efficient and streamlined.

The work culture at Tenable is inclusive, collaborative, and innovation-driven. As a Professional Services Operations Analyst, you’ll experience a supportive environment where your contributions are valued. Team members are encouraged to share ideas and collaborate across different departments, creating a culture of belonging and excellence while working on impactful cybersecurity solutions.

At Tenable, a Professional Services Operations Analyst has numerous opportunities for career growth. You might advance into higher operational management roles, specialize in data analytics, or take on leadership positions within the Professional Services sector. With a focus on employee development and training, Tenable supports your career trajectory to help you achieve your professional goals.

When discussing your experience with financial reporting, be specific about how you've analyzed data related to revenue projections or your role in managing the revenue recognition process. Highlight the tools you've used, such as Excel or tableau, and mention any successful projects or improvements you've implemented in financial reporting.

To effectively answer this, share your strategies for prioritization, such as using task management tools, setting deadlines, and communicating proactively with stakeholders. Provide an example of a time when you successfully juggled multiple projects and ensured timely delivery.

Be prepared to share a specific instance where you identified inefficiencies in a process. Describe the steps you took to analyze the situation, the solution you proposed, and the impact this had on the team's operational efficiency. Highlight measurable outcomes to illustrate your success.

Discuss metrics that gauge operational efficiency, such as client satisfaction scores, project completion rates, and revenue recognition accuracy. Explain why these metrics are important and how regularly tracking them can enhance overall performance and quality of service.

Share your approach to documentation, emphasizing the importance of clarity and comprehensiveness. Provide an example where your documentation significantly improved team processes or enhanced communication within the department.

Discuss your approach to tailoring your communication style based on your audience. Share an instance where effective communication helped bridge gaps and ensured everyone was on the same page concerning project goals or technical tasks.

List your proficiency in tools relevant to the Professional Services Operations Analyst role. Highlight your experience with Excel, Certinia PSA, and Tableau while providing examples of how you've used these tools effectively for reporting and analysis.

Provide details about a project where you successfully collaborated with cross-functional teams. Discuss your role, how you ensured alignment between different departments, and the positive outcomes that resulted from this collaboration.

Highlight your experience in analyzing data to inform decisions. Share specific examples where your insights led to strategic changes in operational methods or enhanced revenue management.

Explain your process for preparing impactful training sessions. Discuss how you gather content, structure your presentations, and engage your audience while ensuring they grasp key concepts relevant to your analysis and findings.