Sr. Systems Engineer, Virtualization/Linux Engineering - job 9 of 17

As a Sr. Systems Engineer at Visa, you will manage the ongoing maintenance, security, and availability of the systems infrastructure while adhering to stringent operational models. Your responsibilities include responding to incident tickets, partnering with engineering teams, and implementing automation to streamline operations. You'll play a critical role in monitoring system health using tools like Splunk and Grafana, which ensures Visa's infrastructure runs smoothly.

To qualify for the Sr. Systems Engineer role at Visa, candidates should possess strong analytical skills, a working knowledge of Linux and automation tools, and experience with monitoring systems. Familiarity with VMWare ESX, Docker, Kubernetes, and ITIL practices is also highly beneficial. Excellent communication skills and the ability to work independently in complex environments are key attributes Visa is looking for.

Yes, the Sr. Systems Engineer role at Visa does require weekend shift work. Candidates can expect to cover either 4 ten-hour days or 5 eight-hour days, with the specific schedule determined based on business needs. Flexibility in hours will allow you to balance work and personal time effectively.

In your role as a Sr. Systems Engineer at Visa, you will engage with a range of automation and monitoring tools, including Ansible, Chef, Splunk, and Grafana. Your work will also involve utilizing Linux systems, VMWare ESX/VCNTR, and container technologies like Docker and Kubernetes, thereby equipping you with a robust toolkit for managing sophisticated infrastructures.

The work environment for a Sr. Systems Engineer at Visa is hybrid, allowing you the flexibility to balance remote work with time in the office. You are expected to be present in the office 2-3 days a week, fostering collaboration with your team while making sure you adhere to business requirements. This dynamic setting promotes a culture of support and innovation.

In my previous roles, I have extensively used Ansible and Chef to automate repetitive tasks, which improved our deployment times by 30%. I focused on writing efficient playbooks in Ansible, ensuring seamless configurations across multiple environments. This experience has underscored the importance of automation in enhancing operational efficiency.

I adopt a systematic approach to incident management by quickly assessing the severity of the incident and prioritizing accordingly. By using tools like Splunk for monitoring, I can identify root causes more efficiently. I then collaborate with relevant teams to implement a resolution, documenting the process to prevent future occurrences.

I have substantial experience with VMWare, particularly in managing ESX and vSphere environments. I have handled VM provisioning, resource allocation, and performance monitoring, ensuring optimal utilization of resources. My background gives me a solid footing for troubleshooting virtualization issues quickly and effectively.

I have worked with Linux extensively over the past few years, specializing in system administration, troubleshooting, and performance tuning. My hands-on experience covers scripting in Bash and using command-line tools effectively for monitoring and maintaining system health, making me well-prepared for the Sr. Systems Engineer role.

I ensure compliance with ITIL practices by integrating them into my daily processes, from incident management to change management. I regularly participate in ITIL training sessions to remain updated on best practices and encourage my team members to follow structured protocols in order to enhance our service delivery.

Effective communication is key in my role as a Sr. Systems Engineer. I utilize regular check-ins, collaborative project management tools, and detailed documentation to keep everyone informed. I also encourage open dialogues, which helps in quickly addressing challenges and sharing insights.

In a previous role, we faced repeated system outages due to configuration errors. I conducted a thorough root cause analysis using monitoring tools and automated scripts. By implementing checks to validate configurations before deployment, we reduced outages by 90%, significantly enhancing system reliability.

I have hands-on experience deploying applications using Docker and orchestrating them with Kubernetes. This includes creating Docker images, setting up Kubernetes clusters, and managing container networking to ensure smooth deployments and scaling capabilities.

In high-pressure situations, I prioritize tasks based on their impact on business operations. I assess which issues need immediate attention and where my efforts will make the most significant difference. By maintaining a prioritized task list, I can ensure critical tasks are addressed promptly without losing sight of routine responsibilities.

I employ a combination of monitoring tools like Splunk and Grafana to track system performance metrics. By establishing key performance indicators (KPIs) and setting up alerts for abnormal behaviors, I can proactively respond to potential issues before they escalate into major incidents.