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Director, Global Inside Sales

CCH Tagetik (a part of Wolters Kluwer’s CP & ESG Division) is a leading Corporate Performance Management software vendor. In addition to providing a unified Performance Management Platform for Budgeting & Planning, Consolidation & Reporting, CCH Tagetik has developed pre-packaged solutions addressing regulatory reporting requirements for ESG, Tax, Insurance & Banking.

CCH Tagetik is seeking a Global Head of Business Development Representatives (inside sales) Center of Excellence (CoE).

Job Summary:

We are seeking a visionary and strategic leader to establish and run the Global Center of Excellence (CoE) for Business Development Representatives (BDRs). In this role, you will design and implement best practices, frameworks, and tools to optimize BDR performance and align efforts with global sales and marketing goals. You will drive the standardization and scalability of BDR processes, ensure consistent training and enablement, and foster collaboration across regions to achieve outstanding pipeline and revenue growth.

Key Responsibilities:

CoE Leadership and Strategy:

  • Define and implement the vision, goals, and roadmap for the BDR CoE in alignment with organizational objectives.

  • Create a centralized repository of best practices, playbooks, scripts, and methodologies for BDR teams worldwide.

  • Act as the global subject matter expert on BDR strategies, tools, and processes.

Enablement and Training:

  • Develop and deliver comprehensive onboarding and ongoing training programs for BDRs, ensuring consistency across regions.

  • Partner with Sales Enablement to create resources that equip BDRs with the skills, tools, and knowledge needed for success.

  • Establish coaching frameworks to drive continuous improvement and skill development.

Process Standardization and Optimization:

  • Implement scalable and standardized processes for lead generation, prospecting, and handoff to Account Executives (AEs).

  • Ensure uniform adoption of CRM and sales enablement tools (e.g., Salesforce, Clari, Highspot, LinkedIn Sales Navigator).

  • Measure and optimize workflows to improve efficiency and performance globally.

Collaboration and Alignment:

  • Serve as the bridge between BDR teams, sales leadership, marketing, and operations to ensure alignment on goals and strategy.

  • Collaborate with marketing to refine lead qualification criteria and ensure a seamless MQL-to-SQL to QSO handoff process.

  • Partner with regional BDR managers to localize strategies while maintaining global consistency.

Performance Management and Analytics:

  • Define and track key performance indicators (KPIs) to measure the success of the BDR function globally.

  • Conduct regular performance reviews and provide actionable insights to regional leaders and stakeholders.

  • Leverage data to identify trends, gaps, and opportunities for improvement.

Technology and Innovation:

  • Evaluate and implement cutting-edge technologies to enhance BDR productivity and pipeline generation.

  • Stay informed about industry trends and emerging tools to ensure the CoE remains a leader in innovation.

Qualifications:

  • Experience:

    • 7+ years in business development, sales operations, or a related field, with 3+ years managing global teams or programs.

    • Proven experience in establishing or running a Center of Excellence, enablement function, or large-scale BDR operations.

  • Skills and Knowledge:

    • Deep understanding of BDR best practices, lead generation techniques, and sales methodologies.

    • Expertise in CRM systems (e.g., Salesforce) and sales enablement tools (e.g., Outreach, SalesLoft).

    • Strong analytical skills with the ability to interpret data and make strategic decisions.

  • Leadership:

    • Exceptional leadership and collaboration skills with experience managing cross-functional and multicultural teams.

    • Ability to influence and align stakeholders at all levels of the organization.

  • Education:

    • Bachelor’s degree in business, marketing, or a related field (MBA preferred).

The role can be based in one of our offices in Spain, France, the UK, the Netherlands.

#LI-Hybrid

What You Should Know About Director, Global Inside Sales, wk

Are you ready to take your impressive sales leadership experience to the next level? CCH Tagetik, a proud member of Wolters Kluwer’s CP & ESG Division, is on the lookout for a passionate and strategic Director of Global Inside Sales to lead our new Business Development Representatives (BDRs) Center of Excellence (CoE) from our vibrant Barcelona office. In this role, you'll not only set the vision and strategic roadmap for the BDR CoE but also create a treasure trove of best practices and tools that will empower our teams across the globe. You'll drive the standardization of processes and implement innovative training programs, ensuring that our BDRs have everything they need to thrive. Collaboration is key, and as a bridge between BDR teams, sales leadership, and marketing, you’ll help refine strategies that lead to robust pipeline and revenue growth. Your analytical prowess will help identify performance opportunities while you leverage cutting-edge technologies to boost productivity. If you have a solid background in business development and have successfully managed global teams, this is your chance to make a significant impact! Come and harness your leadership skills at CCH Tagetik, where innovation meets excellence in the dynamic world of Corporate Performance Management. Let’s take on the future together!

Frequently Asked Questions (FAQs) for Director, Global Inside Sales Role at wk
What are the main responsibilities of the Director, Global Inside Sales at CCH Tagetik?

The Director, Global Inside Sales at CCH Tagetik is responsible for establishing the Global Center of Excellence for Business Development Representatives (BDRs), implementing best practices that enhance BDR productivity, and ensuring alignment with global sales and marketing objectives. The role includes developing training programs, standardizing processes, and collaborating with teams across various regions.

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What qualifications and experience do I need to apply for the Director, Global Inside Sales position at CCH Tagetik?

To qualify for the Director, Global Inside Sales role at CCH Tagetik, candidates should have over 7 years of experience in business development or sales operations, including at least 3 years in a managerial position overseeing global teams. A Bachelor’s degree in business, marketing, or a related field is required, with an MBA preferred. Experience running a Center of Excellence is also highly desirable.

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How does the Director, Global Inside Sales role at CCH Tagetik contribute to the company's success?

The Director, Global Inside Sales plays a crucial role in CCH Tagetik's success by driving BDR performance through the establishment of a centralized repository for best practices, delivering comprehensive training, and standardizing processes for lead generation. By aligning BDR efforts with overall company goals, this role significantly impacts the company’s ability to achieve its pipeline and revenue targets.

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What skills are essential for the Director, Global Inside Sales at CCH Tagetik?

Essential skills for the Director, Global Inside Sales at CCH Tagetik include strong leadership and collaboration abilities, deep knowledge of BDR best practices, proficiency with CRM and sales enablement tools, and excellent analytical skills for interpreting data. Candidates should also possess the ability to influence stakeholders at various levels within the organization.

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What type of training and support will the Director, Global Inside Sales at CCH Tagetik provide to BDRs?

The Director, Global Inside Sales at CCH Tagetik will develop and implement comprehensive onboarding and ongoing training programs for BDRs, ensuring they have access to the resources and tools needed for success. This includes the creation of coaching frameworks to encourage continuous improvement and skill development within the teams.

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Common Interview Questions for Director, Global Inside Sales
Can you describe your experience managing global sales teams as a Director, Global Inside Sales?

When answering this question, highlight specific examples of how you managed diverse teams across different regions, focusing on the strategies you used to ensure consistent performance and alignment with global objectives. Be sure to mention any challenges you faced and how you overcame them.

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What strategies would you implement as Director, Global Inside Sales to optimize BDR performance?

Discuss your plans for establishing best practices and frameworks that empower BDRs, such as regular training sessions, performance reviews, and the use of analytics to track success. Emphasize your approach to standardization and how it can help drive consistency and efficiency.

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How do you ensure effective collaboration between BDR teams and sales leadership?

Share specific methods you’ve used to foster collaboration, such as regular collaborative meetings, joint strategy sessions, and communication tools that keep teams aligned. Highlight the importance of clear channels for feedback and ongoing discussion.

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What metrics do you think are most important for measuring BDR success?

Identify key performance indicators (KPIs) like lead conversion rates, sales qualified leads (SQLs), and pipeline growth as crucial metrics. Explain how you would utilize data analytics to regularly review these metrics and make informed decisions.

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In your opinion, what are the crucial characteristics of a successful BDR?

Describe qualities like resilience, strong communication skills, and the ability to understand customer needs as essential traits for a successful BDR. Provide examples of how these characteristics influence performance.

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How would you handle underperforming BDRs on your team?

Emphasize the importance of identifying the root causes of underperformance through performance reviews and one-on-one coaching sessions. Discuss how you would develop tailored action plans to help these individuals improve their skills and productivity.

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What role does technology play in enhancing BDR productivity?

Discuss the various sales enablement tools and CRM systems that can streamline processes, improve tracking, and enhance overall productivity. Mention any specific tools you’ve implemented or utilized successfully in your past roles.

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Can you provide an example of a successful BDR initiative you led in a previous role?

Share a concrete example where you led a BDR initiative that resulted in significant pipeline growth or revenue increase. Explain your strategy, execution, and the impact it had on the team and organization.

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How do you stay informed about industry trends in sales and business development?

Outline your strategies for staying current with industry trends, such as attending conferences, participating in webinars, and following thought leaders in sales and business development. Mention how this knowledge informs your approach to the role.

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What is your approach to ensuring BDR training programs are effective and engaging?

Describe your philosophy on training program design, emphasizing the importance of making content relatable and interactive. Provide examples of successful training techniques you’ve used, such as role-playing or gamification to boost engagement.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 7, 2025

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