Senior HRIS ServiceNow Analyst
** This is a contract position that goes through October 31st, 2025 with potential to extend **
Our client is hiring a Senior HRIS ServiceNow Analyst to play a critical role in collaborating with stakeholders to identify business needs, implementing initiatives with the Business Technology team and ensuring efficient HR Agent and employee experiences through system enhancements and integrations.
This position requires a deep understanding of ServiceNow’s technology, including HR Case Management, Knowledge Management, Employee Center Pro and Workplace Service Delivery.
Core Responsibilities
- Partner with stakeholders to determine business needs and define functional/technical specifications
- Troubleshoot issues and implement initiatives to support the business
- Stay updated on new functionality and complementary solutions
- Collaborate with COEs to ensure systems support new processes/changes
- Make recommendations on improving system performance and functionality
- Support system integrations or enhancement projects
- Manage testing, create and review specifications, and oversee testing of the system
- Manage deployment and testing of system updates/new releases and enhancements
- Guide HR Support teams to resolve complex technical issues
- 5-8 years of relevant HR Service Delivery experience; or equivalent combination of education and experience.
- 2-4 years of ServiceNow HRSD experience required.
- Experience of supporting ServiceNow system upgrades, implementations, go-lives and post go-live technical support.
· Strong technology aptitude and interest in research, data, metrics, and analysis
- Demonstrated ability to work independently, remaining agile and flexible in a challenging environment and managing multiple competing priorities.
- Proficiency in ServiceNow HRSD reporting
- Ability to understand the business requirements, user needs and translate them into operational requirements.
- Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Proven ability to perform with a high degree of accuracy and with highly confidential data
- Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution.
- Strong problem solving, troubleshooting and analytical skills.
$50-58/hr DOE
** This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process. **
Benefits:
- 75% of employee-only Medical & Dental coverage
- Vision - opt-in available
- 401k
- PTO
- Laptop
- Life Insurance, Disability Insurance, AD&D coverage
- Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available
Average salary estimate
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Are you ready to take your career to the next level? Our client, a forward-thinking organization, is actively seeking a Senior HRIS ServiceNow Analyst to join their team on a contract basis until October 31st, 2025, with the possibility of an extension. This role is pivotal as you'll work closely with various stakeholders to uncover business needs while implementing key initiatives with the Business Technology team. Your main goal? To ensure that HR Agents and employees enjoy seamless experiences thanks to system enhancements and integrations. If you have a solid understanding of ServiceNow's technology, particularly in areas like HR Case Management and Workplace Service Delivery, you might be the perfect fit! As a Senior HRIS ServiceNow Analyst, you'll partner with stakeholders to define specifications, troubleshoot issues, and keep abreast of the latest functionalities. You'll also manage testing and deployment of system updates, while guiding HR Support teams through complex technical challenges. With your strong analytical skills and experience in HR Service Delivery, you'll make impactful recommendations to improve system performance. Plus, your proficiency in ServiceNow HRSD reporting will come in handy as you navigate this rewarding position. If you're a problem solver looking to dive into a challenging yet exciting environment, we encourage you to apply today!
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