Benefits Coordinator 3

As a Benefits Coordinator 3 at The Ohio State University, you'll be responsible for assisting employees with their benefits enrollment, managing insurance records, and supporting retirement processes. You will conduct data quality audits, provide technical assistance, and perform consultations, trainings, and webinars. Your role will be vital in ensuring the accuracy of employee benefit eligibility and handling escalated inquiries efficiently.

To apply for the Benefits Coordinator 3 position at The Ohio State University, candidates should hold a High School diploma or GED and have at least two years of related experience. While not mandatory, an advanced degree in a relevant field or Workday experience can enhance your application, making you a more competitive candidate.

The Benefits Coordinator 3 position at The Ohio State University offers a hybrid work schedule, allowing you to work on campus at least once a week, specifically on Wednesdays. This model provides flexibility while ensuring you remain engaged and connected with your team and the university community.

Employees working as a Benefits Coordinator 3 at The Ohio State University enjoy a competitive salary range of $21.11 to $27.77, along with a robust package of benefits including health insurance, retirement plans, flexible schedules, management training, and tuition assistance. Additional perks include on-site childcare and participation in various campus events.

To apply for the Benefits Coordinator 3 position at The Ohio State University, candidates should ensure that all necessary documents are available during the application process. Additionally, it’s crucial to review and update your candidate profile in the system before submitting your application to ensure completeness and accuracy.

When answering this question, focus on specific experiences where you handled benefits enrollment processes, resolved employee inquiries, or managed records. Highlight any relevant software you used, such as Workday, and provide examples of how your efforts improved the employee experience or streamlined processes.

Discuss methods you employ to conduct data quality audits regularly, including how you identify and rectify discrepancies. Emphasize your attention to detail and the importance of maintaining accurate records to support organizational success and compliance.

Highlight your ability to break down complex information into easily digestible pieces. Discuss using visual aids, holding one-on-one consultations, and conducting group webinars to enhance understanding and engagement among employees regarding their benefits options.

Describe your approach to active listening and empathy when dealing with employee concerns. Share examples of how you would gather relevant data, involve appropriate team members if necessary, and ensure timely resolution while keeping the employee informed throughout the process.

Discuss any previous roles where you supported employees in their retirement planning processes. Mention any tools or resources you utilized, how you educated employees about their options, and the importance of compliance with policies and guidelines.

Offer a specific example of a team project where you played a role, such as a benefits fair or an implementation of a new benefits program. Detail your contributions, how you collaborated with team members, and the outcome of the project in terms of engagement or improved processes.

Express your commitment to continuous learning by discussing how you regularly attend workshops, subscribe to relevant newsletters, or participate in professional organizations. Highlight the importance of keeping informed to provide accurate information to employees and to ensure compliance.

Mention any experience you have with benefits management software, particularly Workday if applicable. Discuss how you use these tools for tracking benefits enrollment, generating reports, and maintaining employee records, along with any trainings you've undergone.

Convey your passion for supporting employees' well-being and how it aligns with the mission of The Ohio State University. Mention any specific initiatives or values of the university that resonate with you and your desire to be part of a team that positively impacts the lives of faculty and staff.

Explain your methodology for prioritization, such as assessing urgency and importance while managing tasks effectively. Discuss any tools or systems you use, like to-do lists or project management software, to help maintain productivity and ensure deadlines are met.