Office of the Chief People Officer (CPO) Experiences Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Overview:
The Experiences Manager supports the Office of the CPO by partnering with the Executive Events Director, Chief of Staff, and cross-functional teams to create and execute events and experiences that embody the CPO brand. This role brings the People Pact to life by engaging employees, delighting customers, and strengthening community relationships. As an Office of the CPO Experiences Manager, you will play a critical role in elevating our customer, community, and employee engagements while driving strategic operational initiatives that support the overall mission of the Office of the CPO.

Key Responsibilities:

1. Event Planning and Execution
   • Customer Engagements: Design and execute in-person and virtual events, with a primary focus on the New York area, ensuring each experience aligns with the CPO brand and ServiceNow values.
   • Itinerary and Programming: Develop detailed itineraries and programming flows; assist in on-site management to guarantee flawless event execution.
2. CPO Support and Ambassadorship
   • Executive Assistance: Accompany the CPO and Chief of Staff to local meetings, capture key discussion points, and propose actionable next steps.
   • Brand Representation: Serve as the voice and face of the CPO at events, representing the office with professionalism and enthusiasm.
3. Operational Excellence
   • Cross-Functional Collaboration: Act as a “dot connector” between Sales, Marketing, Workplace Services, Communications, Product, and other teams to ensure a cohesive strategic approach.
   • Process Management: Develop and maintain standard operating procedures (SOP), support annual planning, and manage customer engagement tools to track interactions, measure effectiveness, and contribute to team reporting and analytics.
   • Budget and Contract Oversight: Monitor event budgets, manage contracts and renewals, and track ROI for customer engagements.
4. Strategic Partnership and Creative Program Development
   • Event Representation: Collaborate with team members to host and coordinate events, ensuring seamless experiences where the CPO is present.
   • Promotional Alignment: Partner with Marketing and Brand teams to maximize promotional investments, including sponsorships and other engagement opportunities.
   • Innovative Experiences: Assist in the planning and execution of high-profile events—dinners, roundtables, and internal/external programs—ensuring communications are creative, precise, and impactful.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Strong Communication and Organizational Skills: Ability to manage complex events and coordinate with C-level executives and diverse teams.
• Proactive Problem Solver: Demonstrated experience in identifying process improvements and enhancing cross-departmental collaboration.
• Creative and Detail-Oriented: A creative mindset with an emphasis on delivering memorable, best-in-class experiences.
• Operational Expertise: Proven experience in program management, budget oversight, and analytics within a fast-paced environment.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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