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Hearing Representative

Job Description

DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.

Our commitment to equity, effectiveness, and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:
- Recruiting, hiring, and training City employees.
- Managing 55 public buildings.
- Acquiring, selling, and leasing City property.
- Purchasing over $1 billion in goods and services for City agencies.
- Overseeing the greenest municipal vehicle fleet in the country.
- Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.

The Department of Citywide Administrative Services' (DCAS), Human Capital (HC) Line of Service seeks to appoint a Staff Analyst to work in the HC Unemployment Insurance (UI) Unit. The Unemployment Insurance (UI) Unit is responsible for minimizing costs by monitoring claims for unemployment benefits from former City employees and representing the City at administrative hearings.

The Unemployment Insurance Unit is seeking to hire a Hearing Representative to perform the following duties and responsibilities:
- Represent the City of New York in confidential hearings on unemployment insurance cases and obtain employment separation and wage information from City agencies.
- Analyze employment data with reference to the New York State Unemployment Insurance Law and make assessments as to eligibility for unemployment insurance.
- Communicate with the New York State Department of Labor for determinations in cases of possible disqualification for unemployment insurance benefits and provide appropriate follow up.
- Review all pertinent case records, and secure witnesses necessary to present the City’s position at hearings in unemployment insurance matters before New York State Administrative Law Judges.
- Record pertinent information into unemployment insurance case tracking system, update claimant case histories as needed, and perform other tasks associated with the UI process.

Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 642982. No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.

Only permanent employees in the title and those that are reachable on the civil service list are eligible to apply.

STAFF ANALYST - 12626

Qualifications

1. A master’s degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field; or
2. A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U.S. Secretary of Education and the Council for Higher Education Accreditation (CHEA) and two years of satisfactory full-time professional experience working in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation or fiscal management; or in a related area.
Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

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What You Should Know About Hearing Representative, City of New York

Are you ready to step into a rewarding role as a Hearing Representative at the Department of Citywide Administrative Services (DCAS) in New York City? At DCAS, we strive to ensure that city government works effectively for every New Yorker. As a Hearing Representative, you’ll play a vital role in representing the City of New York in confidential hearings regarding unemployment insurance cases, helping to navigate the complexities of employment separation and wage information. You’ll collaborate with city agencies and the New York State Department of Labor to analyze employment data, making important assessments about eligibility for unemployment benefits. Your expertise will be pivotal in reviewing case records and securing witnesses to present our City’s position before Administrative Law Judges. Plus, you’ll be responsible for meticulously recording case information and updating claimant histories in our tracking system. If you have a background in economics, business administration, or a related field and possess strong communication skills, you’ll find this an enriching opportunity to contribute to the effective functioning of city services while serving the community. Join us in our mission at DCAS to support every New Yorker, ensuring that city operations run smoothly and effectively. Ready to make an impact? Apply now and be part of the movement to protect the future of New York City!

Frequently Asked Questions (FAQs) for Hearing Representative Role at City of New York
What are the responsibilities of a Hearing Representative at DCAS?

As a Hearing Representative at the Department of Citywide Administrative Services (DCAS), you will handle critical responsibilities including representing the City of New York in administrative hearings regarding unemployment insurance cases. Your role will involve obtaining employment separation and wage information from various city agencies, analyzing data in accordance with the New York State Unemployment Insurance Law, and determining eligibility for benefits. You'll communicate with the New York State Department of Labor to address any claims of disqualification and ensure all pertinent records are reviewed to support the City’s position during hearings.

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What qualifications are required to be a Hearing Representative at DCAS?

To qualify for the Hearing Representative position at DCAS, candidates should possess either a master’s degree in fields like economics, business administration, or public administration from an accredited institution, or a baccalaureate degree accompanied by two years of relevant professional experience. Experience in areas such as budget administration, personnel management, or labor relations is highly beneficial. Additionally, candidates looking to apply for Assignment Level II must have at least one additional year of relevant professional experience.

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How does the role of Hearing Representative contribute to the goals of DCAS?

The role of Hearing Representative is crucial at DCAS as it directly impacts the efficiency of city services. By expertly navigating unemployment insurance claims and representing the City's interests at hearings, you help minimize costs associated with these claims, ensuring that resources are allocated effectively. Your work enables DCAS to maintain its commitment to quality service and support for New York’s residents, thereby enhancing overall operational effectiveness within city government.

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What kind of environment can a Hearing Representative expect to work in at DCAS?

Working as a Hearing Representative at DCAS means being part of a diverse and inclusive environment that values equity and effectiveness. You’ll collaborate with various city agencies, engage in meaningful hearings, and work in a team-oriented setting focused on public service. The workplace encourages professional growth and is dedicated to fostering a supportive atmosphere where all employees can thrive and contribute to the welfare of the City of New York.

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What skills are essential for success as a Hearing Representative at DCAS?

To excel as a Hearing Representative at DCAS, strong analytical skills and attention to detail are vital, as you will manage sensitive information and navigate complex case details. Excellent communication skills are also essential for effectively representing the City in hearings and liaising with various stakeholders, including city agencies and the Department of Labor. Additionally, having organizational skills will help you keep meticulous records and updates in the unemployment insurance case tracking system.

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Common Interview Questions for Hearing Representative
Can you describe your experience with unemployment insurance laws and their application?

In answering this question, illustrate your understanding of unemployment insurance laws by discussing any relevant coursework from your degree or experiences where you've applied these laws. Highlight specific scenarios where you analyzed data and made determinations on claims, showcasing your technical know-how and decision-making skills in this context.

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How do you approach preparing for a hearing?

When preparing for a hearing, it’s critical to review all pertinent case materials and records comprehensively. Discuss how you would gather necessary information about employment separation, secure relevant witnesses, and analyze data regarding eligibility for benefits. This shows your proactive mindset and organizational skills necessary for the Hearing Representative role.

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What strategies do you utilize to maintain detailed and accurate case records?

Consistency is key in maintaining accurate case records. Discuss your organizational systems, such as using case management software, regular updates, and cross-verifying information with previous records. Highlighting your meticulousness demonstrates your suitability for the Hearing Representative position’s data tracking responsibilities.

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Describe a situation where you had to communicate complex information clearly.

Choose an example where you successfully communicated intricate information, whether to colleagues or stakeholders. Explain how you simplified legal or technical jargon into layman's terms and ensured understanding, showcasing your communication skills that are vital for a Hearing Representative position.

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How do you handle disagreements or disputes during hearings?

It's important to approach conflicts with professionalism. Discuss strategies such as remaining calm, focusing on facts, and ensuring all parties feel heard. Emphasize your ability to navigate challenging situations respectfully, which is essential in a Hearing Representative’s role at DCAS.

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What do you know about the mission of DCAS?

This is an opportunity to showcase your knowledge about DCAS's role in supporting city agencies. Discuss their efforts to ensure effective service delivery, commitment to sustainability, equity, and how you align with these values. This shows your enthusiasm for the position and the organization.

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Can you explain how you would analyze eligibility for unemployment claims?

When responding, outline your analytical process for assessing eligibility. Explain how you would review employment history, wage data, and relevant laws to determine eligibility accurately. Your knowledge in this area is key for a Hearing Representative.

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What role does teamwork play in effectively handling hearing cases?

Emphasize the importance of teamwork by discussing how collaborating with colleagues enhances case preparation and client representation. Provide examples of how collective problem-solving leads to better outcomes in hearings, stressing your value as a team player.

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How do you prioritize tasks when managing multiple cases at the same time?

Outline your prioritization skills by discussing methods such as categorizing cases by urgency, utilizing digital tools for organization, and setting deadlines. This demonstrates your ability to stay on top of multiple cases, a crucial skill for a Hearing Representative.

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What motivates you to work in public service, particularly in a role at DCAS?

Share your passion for public service and commitment to community benefit. Describe specific elements of DCAS's mission that resonate with you and express how this aligns with your career aspirations and values, reinforcing your fit for the Hearing Representative position.

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Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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Full-time, on-site
DATE POSTED
March 21, 2025

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