People Operations Coordinator

Fenergo exists for one reason and that is to better enable financial institutions to onboard and service their customers digitally, safely, and compliantly. One very simple reason for being. And there are 850 of us at Fenergo who wake up every day thinking about how to improve the customer onboarding experience through technology. And we are the best in the world at it. Which is why we count 32 of the top 50 financial institutions amongst our customers. It is also why we are consistently ranked as #1 in Customer Lifecycle Management and why we count some of the world’s top companies as our technology partners, Salesforce, IBM, PWC, Accenture, DXC to name but a few. French and UK private equity firms have recently acquired a majority stake in Fenergo, valuing the business at over $1bn, and are looking to scale the business globally. Headquartered in Dublin, Ireland, Fenergo has offices in North America (Boston, New York and Toronto), UK (London), Spain (Madrid), Poland (Wroclaw), Asia Pacific (Sydney, Melbourne, Singapore, Hong Kong and Tokyo) and UAE (Dubai).

What does this role entail?

Our Global People & Places team is dedicated to partnering with the business to provide our teams with an exceptional people experience. This role will suit an individual who enjoys a versatile range of responsibilities, is hands-on, driven, resilient, motivated to succeed in a fast-paced environment, and who can inspire confidence and trust in all key stakeholders. Change is a constant in this environment, therefore a flexible approach to work is necessary along with the ability to work autonomously and proactively, while also playing a vital role in the Global People team.

This role will support our global teams , reporting into the People Operations Manager

Your Responsibilities

Employee Support & Issue Resolution

• Answer HR queries through the people inbox and support day to day HR administration
• Manage the visa application processes for all team members
• Facilitate the onboarding and induction program for new hires
• Monitor and ensure compliance with employment legislation, draft and update employment contracts
• Provide coaching and advice to managers on a full range of effective HR services, including performance management, salary review, bonus processes, HR systems, and administration
• Work closely with the People Business Partners and People Operations teams to support all HR activities

People Operations

• Manage and administer the payroll and benefit programs for the organisation
• Manage our People Systems
• Organising and maintaining employee records and files.
• Support process optimisation and project management for processes and transactions moving to People Operations.
• Co-ordinate purchase orders and invoices for HR dept to ensure accurate and timely payment to vendors.
• Monitor HR metrics and performance indicators and take appropriate action
• Manage and support the delivery of specific business focused HR projects
• Other tasks may be assigned depending on business needs and project requirements

Desired Skills, Traits and Education

• Minimum 1-2 years’ HR, administration, reception or office management experience
• Excellent communication, grammar, and spelling skills
• Ability to liaise with all levels of the business, including senior leadership and external clients where required
• Ability to multi-task & prioritise
• Excellent use of Microsoft Suites
• Positive and helpful attitude, with strong customer service skills and excellent communication skills

Our promise to you

We are striving to become global leaders across all the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs. 

What we value is at the CORE of how we succeed:

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar

• Private healthcare cover
• 23 days annual leave
• 3 company days
• Annual bonus opportunity
• Work From Home set-up allowance
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
• Buddy system for all new starters
• Collaborative working environment
• Extensive training programs, classroom and online, through ‘Fenergo University’
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress.
• Active sports and social club

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.