General Manager - Supply Chain - Northern California - job 1 of 2

The General Manager at Nordstrom in Newark, CA is responsible for overseeing the entire operation of the fulfillment center, which includes managing a large team of over 500 employees, ensuring day-to-day efficiency, and driving continuous improvement initiatives. You will take the lead in recruiting, training, and developing staff while implementing strategic programs to meet business objectives.

To qualify for the General Manager role in Newark, CA, candidates should have a minimum of 10 years of supply chain leadership experience, preferably in a fulfillment environment. A graduate-level degree in a relevant field is a plus. Moreover, demonstrable experience in managing large teams and implementing Lean initiatives is crucial for success in this role.

Leadership experience is vital for the General Manager role at Nordstrom, as you'll be responsible for motivating a sizable team and driving operational excellence. Your ability to influence and collaborate will be essential in achieving the division's objectives and maintaining a positive workplace culture.

The salary range for the General Manager position at Nordstrom in Newark, CA, is between $141,500 and $233,500 annually. This competitive pay reflects the responsibilities of the role and is designed to attract top talent in the industry.

Nordstrom offers an attractive benefits package for General Managers, including comprehensive medical and dental coverage, retirement plans, paid time off, life insurance, and an employee assistance program. Additionally, you will enjoy employee discounts on merchandise, making it an enticing workplace.

To ensure operational efficiency, I focus on analyzing current processes through data-driven methods, identifying bottlenecks, and implementing Lean principles to enhance workflow. I encourage team communication and feedback to drive continuous improvement and adjust strategies as needed.

My approach to team development centers on collaboration, mentorship, and empowerment. I invest time in understanding each team member’s strengths and areas of growth, facilitating training sessions, and providing constructive feedback. Building a supportive environment fosters loyalty and enhances overall performance.

Effective change management involves clear communication, setting expectations, seeking buy-in from team members, and providing resources for training. I encourage open discussions about the changes to ensure everyone understands the benefits and how they align with our goals.

I prioritize competing tasks by conducting a thorough assessment to determine which initiatives align most closely with our strategic goals. Effective delegation and open communication with my team help ensure that everyone is focused on the highest-impact activities.

I have a strong background in implementing Lean initiatives, having led multiple projects that refined processes and eliminated waste. I utilize employees’ insights and data analysis to pinpoint areas for improvement and enhance efficiency across the board.

One of my biggest challenges was a sudden demand surge that stretched our resources thin. I quickly organized cross-functional teams to assess who could take on additional responsibilities, optimized our scheduling to increase workforce flexibility, and implemented temporary process adjustments to meet customer needs without compromising quality.

I measure success by tracking both operational metrics and employee engagement indicators. Key performance indicators such as order accuracy, throughput rate, and team feedback surveys help gauge our performance and areas for improvement.

Communication is essential in my leadership style; it's the foundation for building a cohesive team. I maintain open lines of communication to promote transparency, gather feedback, and encourage collaborative problem-solving, which ultimately enhances our operational success.

I promote a culture of safety by leading by example and establishing safety protocols that everyone understands and follows. I conduct regular training sessions, encourage team discussions on safety practices, and prioritize safety-related renovations when needed.

I have extensive experience managing budgets and analyzing expenses within supply chain operations. I develop detailed budgets based on projected needs and historical performance, regularly review spending to identify inefficiencies, and adjust strategies to meet financial objectives effectively.