Benefits and People Operations Specialist

The Benefits and People Operations Specialist at CaaStle is responsible for managing all aspects of the US benefits programs, including health, wellness, retirement, and leave programs. This entails ensuring compliance with relevant laws, maintaining accurate employee records in the HRIS, and delivering exceptional support to both employees and vendors.

Candidates for the Benefits and People Operations Specialist position at CaaStle should have 3+ years of generalist experience in HR and benefits administration, along with a Bachelor's degree. Additionally, familiarity with HRIS systems and US payroll is a plus, coupled with strong analytical and communication skills.

By proactively managing and enhancing the benefits programs, the Benefits and People Operations Specialist plays a significant role in employee satisfaction at CaaStle. Their attention to detail ensures compliance and streamlined operations, directly affecting the well-being and support employees receive from their benefits.

The pay range for the Benefits and People Operations Specialist position at CaaStle is between $85,000 and $100,000. This competitive salary reflects the importance of the role and the expertise required to effectively manage and enhance our benefits offerings.

A successful Benefits and People Operations Specialist at CaaStle typically has experience in benefits administration, knowledge of US state and federal legislation, and demonstrated skills in analytical data management. Strong communication and collaboration skills are also essential in this role.

When answering this question, highlight specific responsibilities you've held in previous roles, the types of benefits you managed, and how you ensured compliance with relevant regulations. Provide examples that demonstrate your ability to exceed employee expectations in benefits support.

Your answer should emphasize your attention to detail and problem-solving skills. Explain a systematic approach you use to investigate discrepancies, the tools (like HRIS) you rely on to maintain data integrity, and your ability to communicate with involved parties to resolve issues.

Discuss your analytical methods for researching industry benchmarks, use of surveys, and how you interpret data to suggest enhancements. Highlight any tools you'd use for analysis, including HRIS or data visualization software, to make informed recommendations.

Provide examples of past collaborations with benefits vendors where you ensured smooth operations, including managing claims processes and meeting service level agreements. Focus on the relationship management and communication skills you used to facilitate these partnerships.

Your response should detail your familiarity with leave legislation and the systems you’ve used to track leaves. Discuss how you educate employees about their rights and the steps you take to maintain accurate and up-to-date records in compliance with local and federal laws.

Discuss a specific instance where you identified a gap in the benefits administration process and the data-driven approach you took to improve efficiency or employee satisfaction. Highlight the positive outcome and how you measured success post-implementation.

Emphasize the importance of clear communication in benefits support. Talk about how you deliver complex information in an easily understandable manner to employees and how you facilitate discussions with management and vendors to keep operations streamlined.

Your answer should highlight your strict adherence to privacy protocols and data security measures. Discuss past experiences in managing sensitive information and the training practices you've employed to ensure compliance among your reports and contractors.

Discuss the various challenges, such as keeping up with changing legislation, ensuring effective communication with employees, or managing vendor relations. Emphasize your proactive approach to overcoming these challenges and your commitment to employee well-being.

Speak to your alignment with CaaStle's values and culture. Share what particularly excites you about the opportunity, such as the company's commitment to employee satisfaction and opportunities for process improvement in their benefits programs.