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HR & OFFICE MANAGER

Company Description

Expert Institute is a high-performance, results-driven company committed to exceptional service, innovation, and continuous improvement. We thrive on collaboration and accountability and we all inherently have a relentless focus on exceeding client expectations.  Our business, both growing and profitable, runs on a sales engine that is high-energy and performance-driven.

We believe our people, culture, and core values are the foundation of our success.

Job Description

As the HR & Office Manager, you will play a pivotal role in workplace culture, employee development, and office operations in our Milwaukee office in the heart of the Third Ward. This role requires a dynamic, people-first professional who can drive talent development, engagement, and HR initiatives while maintaining an upbeat yet organized and efficient office environment.

What You’ll Be Doing

Office & Operations Management

  • Oversee office supply orders, deliveries, and staff lunch coordination.

  • Address office-related concerns proactively to maintain a positive work environment.

Employee Engagement & Workplace Culture

  • Develop and lead initiatives that enhance employee morale, retention, and workplace culture while being seen as a source of positivity in the office.

  • Organize business and social events to foster team cohesion.

  • Serve as the Sponsor for the Events Committee, providing vision and support.

  • Champion diversity, equity, and inclusion in everything we do at Expert Institute.

  • Use formal and informal employee feedback, such as engagement and exit surveys, to drive meaningful improvements.

HR & Talent Development

  • Act as a liaison between employees, management, and the rest of the HR team to ensure seamless communication.

  • Play an active role in recruiting, onboarding, and workforce planning for the Milwaukee office.

  • Provide guidance on employee relations matters, partnering with HR as needed.

Training & Development

  • Design, coordinate, and deliver customized training programs forall staff including sales professionals at all experience levels.

  • Contribute to company-wide learning & development initiatives across all locations.

  • Drive talent development using behavioral assessments (e.g., Predictive Index, CliftonStrengths, DISC).

  • Enhance our performance management framework, including career paths, competencies, and feedback mechanisms.

  • Build and/or improve scalable learning programs, such as new hire onboarding and mentorship programs.

Leadership & Communication

  • Set the tone for work ethic, accountability, and leadership within the office.

  • Bring energy, positivity, and a solutions-driven approach to every challenge.

  • Use strong written and verbal communication skills to develop engaging presentations and strategic communications.

Qualifications

What We’re Looking For

We need a people-first professional who:

  • Will act as a role-model for professionalism and self-motivation.

  • Thrives in a fast-paced, high-performance environment.

  • Has a passion for employee engagement, training, and professional development.

  • Excels in event planning, team-building, and workplace culture initiatives.

  • Maintains confidentiality and professionalism in all HR-related matters.

  • Values civility and professionalism (e.g., a “please and thank you” mindset).

  • Can adapt and apply best practices from different organizational experiences.

  • Works resourcefully in a dynamic, fast-paced environment where we get a lot done every day without a large corporate infrastructure.

Additional Information

All your information will be kept confidential according

What We Offer

  • Competitive salary, including an annual discretionary bonus.

  • Comprehensive benefits (medical, dental, vision, disability, life insurance, mental health support).

  • Paid time off and company-paid holidays.

  • 401(k) retirement plan with an employer match.

Why Join Us?

This is an opportunity to make a real impact in a growing company with a strong Milwaukee presence. If you’re excited about shaping company culture, driving employee engagement, and leading training initiatives, we’d love to connect!

to EEO guidelines.

Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

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What You Should Know About HR & OFFICE MANAGER, Expert Institute

Are you ready to elevate your career as an HR & Office Manager at Expert Institute? Nestled in the vibrant Third Ward of Milwaukee, our energetic team is committed to exceptional service and fostering an amazing workplace culture. In this pivotal role, you’ll go beyond typical HR duties, diving headfirst into creating a positive work environment and driving innovative employee engagement initiatives. You'll oversee the day-to-day operations of our office, ensuring everything runs smoothly while handling everything from organizing staff lunches to addressing any concerns that arise. Your people-first approach will help enhance morale and retention, and your leadership skills will be crucial in organizing business and social events. You’ll also be at the forefront of talent development, playing an integral role in recruiting, onboarding, and training staff across various levels. From designing custom training programs to enhancing our performance management framework, your contributions will be vital to the growth and success of our team. Join us and help shape our culture while collaborating with fellow professionals who share a passion for innovation. If you thrive in a fast-paced environment and wish to influence others positively while driving meaningful improvements, Expert Institute is the perfect place for you to make a significant impact!

Frequently Asked Questions (FAQs) for HR & OFFICE MANAGER Role at Expert Institute
What are the primary responsibilities of an HR & Office Manager at Expert Institute?

The HR & Office Manager at Expert Institute holds a diverse range of responsibilities, including overseeing office operations, enhancing employee engagement, and contributing to HR initiatives. You will manage office supplies, coordinate staff lunches, and address workplace concerns proactively to foster a positive environment. Additionally, you will work on talent development, recruiting, and training programs, while leading efforts in diversity and inclusion to create a vibrant workplace culture.

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What qualifications are necessary for the HR & Office Manager position at Expert Institute?

To succeed as an HR & Office Manager at Expert Institute, candidates should have a strong background in HR practices and office management. Key qualifications include excellent communication and organizational skills, a passion for employee engagement, and experience in training and event planning. The ideal candidate will thrive in a fast-paced environment and be adaptable, professional, and resourceful while maintaining confidentiality.

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How does the HR & Office Manager contribute to employee engagement at Expert Institute?

The HR & Office Manager at Expert Institute plays a crucial role in fostering employee engagement by developing initiatives that enhance morale and retention. This includes organizing social and business events, gathering feedback through informal and formal surveys, and offering tailored training programs to help employees grow. By championing a positive workplace culture, you will be instrumental in creating an environment where all employees feel valued and motivated.

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What is unique about the workplace culture at Expert Institute for the HR & Office Manager role?

Expert Institute prides itself on collaboration, accountability, and a relentless focus on exceeding client expectations. The HR & Office Manager role is unique in that it not only focuses on human resources but actively shapes the company culture through leadership and engagement initiatives. By promoting diversity, equity, and inclusion, and addressing employee concerns, the HR & Office Manager is key to nurturing an inspiring work environment.

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What growth opportunities exist for HR & Office Managers at Expert Institute?

As an HR & Office Manager at Expert Institute, there are numerous growth opportunities available. You will have the chance to lead initiatives that directly impact the company's culture and engagement, providing a platform for you to showcase your skills and creativity. Additionally, you will work alongside a diverse team of professionals, contributing to strategic HR initiatives and taking part in company-wide learning and development initiatives that will enhance your career trajectory.

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Common Interview Questions for HR & OFFICE MANAGER
Can you describe your approach to managing office operations as an HR & Office Manager?

Certainly! My approach to managing office operations involves staying organized and proactive. I prioritize communication and ensure all staff members are informed about office happenings. I believe in addressing potential issues early and streamlining processes to maintain efficiency and a positive work environment.

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How do you foster employee engagement in the workplace?

To foster employee engagement, I focus on creating initiatives that connect employees and build morale. This can include regular feedback sessions, organizing social events, and providing opportunities for professional development. Ultimately, I aim to create an environment where everyone feels heard and valued.

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What strategies do you use for effective talent development?

Effective talent development requires a tailored approach. I utilize behavioral assessments to identify individual strengths and work closely with employees to create personalized development plans. Additionally, I design training programs that cater to diverse learning styles, ensuring everyone has the tools they need to succeed.

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How do you handle conflicts between employees in the office?

Conflicts are best handled through open communication and a calm approach. I listen to each party involved to fully understand the situation and often mediate discussions to facilitate a resolution. My goal is always to find a solution that respects everyone's viewpoints while fostering a positive work environment.

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What do you consider essential for maintaining workplace culture?

Maintaining workplace culture hinges on constant communication and inclusivity. I find it essential to regularly gather feedback from employees and make adjustments based on their insights. Celebrating achievements and fostering a sense of community is also crucial for a thriving workplace culture.

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How do you plan and coordinate company events?

I plan and coordinate company events by starting with clear objectives. I gather input from team members on what they enjoy and wish to participate in. From setting budgets to securing venues and creating engaging agendas, I ensure that the events enhance team cohesion and reflect our company's values.

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What experience do you have with HR compliance and policies?

I have extensive experience in HR compliance, ensuring that all practices align with company policies and legal standards. I prioritize staying informed about labor laws and regularly review and update policies to ensure they're relevant and accessible to all employees.

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How do you measure the success of your HR initiatives?

Measuring the success of HR initiatives involves analyzing feedback and engagement levels. I utilize metrics such as turnover rates, employee satisfaction surveys, and performance outcomes to assess the impact of my initiatives and make necessary adjustments for continuous improvement.

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What is your philosophy on diversity and inclusion in the workplace?

My philosophy on diversity and inclusion centers around the belief that varied perspectives lead to innovation and success. I advocate for creating a workplace that promotes equity and ensures that everyone feels welcome and empowered to contribute their unique viewpoints and talents.

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How do you stay organized in a fast-paced environment?

Staying organized in a fast-paced environment requires prioritization and tools that facilitate collaboration. I use digital project management tools to track tasks, set deadlines, and keep communication channels open. This makes it easier to address needs promptly while maintaining a high level of productivity.

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Founded in 2011, Expert Institute is a technology-driven platform for connecting lawyers seeking technical expertise with qualified experts in every field for consultative support, expert witness testimony, and case specific guidance. Expert Insti...

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Full-time, on-site
DATE POSTED
March 22, 2025

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