HR Content & Knowledge Program Manager

The HR Content & Knowledge Program Manager plays a crucial role in managing project timelines, facilitating communication with stakeholders, and ensuring seamless project execution within the HR Technology Content Services team. This involves triaging new project requests, developing plans and scope, leading meetings, and monitoring the progress of knowledge management initiatives.

To succeed as the HR Content & Knowledge Program Manager at our company, candidates should have a Bachelor’s degree in English, Communications, or similar fields. Additionally, a minimum of 4 years of project or program management experience and proficiency in content management systems (CMS) and analytics tools like Tableau are essential.

The HR Content & Knowledge Program Manager collaborates closely with engineering teams, product managers, and UX researchers to deliver upon the employee lifecycle. This role involves communication, stakeholder management, and aligning efforts across various functions to ensure quality outcomes in content projects.

Key skills for the HR Content & Knowledge Program Manager include strong project management capabilities, excellent interpersonal and communication skills, and the ability to work independently with evolving responsibilities. Experience in content creation, stakeholder collaboration, and change management are also valuable.

The HR Content & Knowledge Program Manager position is a remote, contract role based in the United States, with an expected hours schedule of 40 hours per week, Monday to Friday. This flexibility allows you to balance work and personal life while contributing to a dynamic team environment.

In answering this question, highlight specific projects you've managed, focusing on the outcomes and processes you implemented. Emphasize any tools or methodologies you used to drive project efficacy, showcasing your familiarity with the HR domain.

Discuss your approach to project triage, such as how you assess stakeholder needs, deadlines, and resource availability. Mention tools or systems you employ to manage project timelines effectively.

Detail specific communication frameworks or practices, such as regular updates, clear project milestones, and structured feedback sessions that you've implemented to keep stakeholders engaged and informed.

Provide an example of a risk you encountered in a project and how you mitigated it through contingency planning or stakeholder engagement. Highlight your proactive approach to identifying potential roadblocks early.

Discuss tools or methodologies you've implemented to promote effective knowledge management, emphasizing how these contributed to improved employee experiences and project outcomes.

Share a specific instance where collaboration was key in executing a project, focusing on how you engaged with diverse teams and the results that followed from that collaboration.

Discuss any specific experiences you've had using CMS or analytics tools. Share how you've used data to drive decisions or improve project outcomes within the HR landscape.

Provide an example of a time when a project shifted dramatically and how you adapted your approaches, maintained project timelines, and ensured stakeholder satisfaction despite new challenges.

Articulate your understanding of how effective project management contributes to streamlined HR processes, enhances employee experiences, and facilitates the seamless implementation of HR initiatives.

Discuss specific strategies you've used to facilitate change, such as training sessions, feedback loops, and continuous communication efforts to ensure smooth adoption of new processes or tools.