Total Rewards Business Operations Lead - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As the Total Rewards Business Operations Lead, you will be the driving force behind the successful delivery of Total Rewards projects at ServiceNow. Acting as the program manager, you will standardize processes and oversee key initiatives, including the annual compensation review and open enrollment programs. Your role will be pivotal in ensuring elite level execution within the Total Rewards team.

• Ensure the successful implementation of strategic projects for the Total Rewards team.
• Manage the operational cadence and track the delivery of key Total Rewards programs, such as the Annual Compensation Review and Open Enrollment.
• Develop project scopes and requirements, involving all relevant stakeholders to ensure alignment and success.
• Coordinate internal teams to ensure projects and annual processes are delivered on time and to the highest standards.
• Measure the performance of projects and annual processes using the appropriate systems, tools, and techniques.
• Perform risk management to minimize project risks and provide regular updates on key projects to senior leaders.
• Support total rewards leaders in developing key presentations for internal stakeholders.
• Collaborate with the Reward Me Business Product Manager and technology team to form requirements for new products and enhancements.
• Engage in all product development activities, including planning, requirements refinement, tradeoff decisions, test plan development, and defining success criteria.
• Champion the development of products on our platform and identify opportunities to integrate AI to streamline processes and elevate the employee experience.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• Proven experience in managing the successful rollout of compensation and benefits programs.
• 10+ years of work experience in a strategy and operations/program manager role at a technology company.
• Preferred candidates will have Total Rewards experience in the technology industry and the ability to understand complex technology problems.
• Experience working on large strategic initiatives, including framing problems, building operational plans, and driving execution to success.
• Effective at building relationships, collaborating, and influencing others, with experience working with senior executives across various geographies and functions.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $169,500 - $296,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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