Enterprise Change Management Lead

Posting Closes: March 28, 20254:30 MST

Employment Status: Full time temporary (12 month term)

Please note: Although this position is considered hybrid, preference will be given to candidates who reside in Alberta as there is an expectation to work in the Edmonton or Calgary office on occasion.

Servus is growing! We are currently looking for a Organizational Design and Workforce Planning Consultant for our People and Culture Team.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.  

If you have led a change management team through significant organizational transformation using an innovative approach to change and growth, we'd love to chat with you.

Whether your passion is devising and driving large scale change strategies, improving organizational design, or transforming the way we work, you will find an opportunity to cultivate innovation quickly in an environment that is both entrepreneurial and collaborative. Our Enterprise Change Management Office is leading the way when it comes to helping leaders and employees draw insights from the rapid changes happening across the organization and in driving sustainable changes in the way people work in alignment to Servus' purpose, vision and values.

What will your typical day look like?

Reporting, to the Leader of People & Culture Business Partners and Enterprise Change Management, there are no typical days for a Enterprise Change Management Lead. You will oversee a team of Change Management Consultants who work in partnership with key stakeholders to develop, manage and execute enterprise change management plans for key strategic projects and initiatives, such as large-scale strategic or merger integration projects or cultural transformation work. You'll play a key role in assessing enterprise level change impacts, identifying risks, identifying who is affected by the changes, type of change, magnitude of change, areas of resistance, and crafting resistance management plans including training considerations, employee feedback, corrective actions, transition, and sustainment considerations to manage the people change journey.

Being smart, gutsy and driven, you will help seize unique opportunities to collaborate with leaders to apply change management best practices for team-driven initiatives throughout the organization.

Building upon the culture that makes Servus such a great place to work. This is a flexible hybrid position that may require occasional travel to our Edmonton or Calgary office.

WHAT YOU WILL DO:

Leading:

• Assist in assigning change management resources to projects/initiatives based on project needs and resource skills/experience
• Assist in managing team needs and ensure client needs are met with skilled resources
• Assist in developing performance expectations and ensuring opportunities for skill development for Change Management team
• Assist in coaching and mentoring

Change Strategy & Methodology:

• Work in alignment with departments to continually develop, maintain, and evolve a knowledge repository & enterprise change management competency at all levels
• Stays connected and continuously engages to understand Servus business environment, key constraints, and challenges as well as organizational direction for the future
• Developing strategies and plans to support the implementation of organizational changes using established methodologies, processes and tools
• Conducting impact assessments to identify potential risks and challenges associated with change initiatives

Stakeholder Engagement and Coaching:

• Working collaboratively, engaging, guiding, and coaching key stakeholders, including leadership, sponsors, and change champions on change management best practices
• Providing guidance and support to stakeholders throughout their change journey
• Promoting the benefits, methodology, and processes of enterprise change management to employees across the organization

Change Implementation and Support:

• Develop and maintain strong collaborative relationships with service delivery partners (Leadership Development, Learning & Development, Communications, Operations, Enterprise Project Management, and IT) to integrate change management activities into project plans
• Oversee the coordination and support of the execution of change initiatives across different departments or teams
• Supporting communications to tailor key messages to effectively engage and inform stakeholders throughout their change journey
• Tracking and evaluating the progress of change initiatives, identifying areas for improvement, and implementing corrective actions

Measurement and Reporting:

• Supporting the Leader of People & Culture Business Partners and Enterprise Change Management to develop budgets and forecasts, as it applies in a change management context
• Collecting and analyzing data to assess the impact of change initiatives on organizational performance
• Continuously monitoring and adjusting change strategies based on feedback and evaluation results

Enough about us, let’s talk about you:

• Proven track record leading and implementing large scale, complex organizational change management programs and teams in areas such as technology adoption, strategic change, merger integrations and cultural adoption for at least 5 years
• Robust hands on change management experience with various methodologies, tools, processes and approaches
• Solid understanding of how people go through a change and the change process
• Demonstrated project management skills and organizational skills, including the ability to manage a diverse team, workload and multiple simultaneous projects. Ability to manage effectively under pressure for meeting strict deadlines
• Ability to persuasively communicate and collaborate with others at all levels within the organization and influence others to move toward a common vision, with the ability to clearly articulate messages to a variety of audiences, without direct authority

Although not required, the following experience, education/certificates are valuable assets:

• Project Management Experience and hands on knowledge
• Change Leadership certification and experience (e.g. Prosci)
• Professional designation (e.g. CCMP, CMC, PMP, etc.)
• A bachelor’s degree in Business Administration and/or Organizational Behaviour, Organizational Development is an asset.
• Experience with the Microsoft Office suite; Design Software (Adobe, Canva); SharePoint and Azure DevOps

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals 
• Opportunities to get involved and give back through an employee volunteer program

 For information about these benefits and more, click here. 

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply!