Workforce Management (WFM) Intern

A Workforce Management (WFM) Intern at SteadyMD is responsible for assisting in the scheduling and coordination of clinicians, utilizing telehealth scheduling software, participating in team meetings to address staffing needs, and supporting onboarding processes. You'll be engaging in data entry, compiling reports on clinician utilization, and communicating with clinicians about scheduling updates, making this role essential for successful telehealth operations.

Candidates for the Workforce Management (WFM) Intern position at SteadyMD should be currently pursuing or have completed an Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, or a related field. While prior experience in workforce management is not required, an interest in healthcare operations, scheduling, or telehealth is preferred, along with basic computer skills and good communication abilities.

The Workforce Management (WFM) Intern at SteadyMD will gain valuable experience by participating in hands-on tasks like clinician scheduling and data management. You will also engage in training sessions about telehealth operations, acquire skills in scheduling workflows, and might even have the chance to work on special projects that enhance your professional knowledge in a growing field.

To succeed as a Workforce Management (WFM) Intern at SteadyMD, candidates should demonstrate basic computer skills, familiarity with Microsoft Office Suite and Google Workspace, strong attention to detail, and effective verbal and written communication skills. A proactive problem-solving approach and the willingness to adapt and learn new technologies in a fast-paced environment are also crucial.

The pay rate for the Workforce Management (WFM) Intern position at SteadyMD is $15 per hour. This competitive compensation reflects the hands-on experience and valuable skills you will acquire during the internship, making it a great opportunity for students or recent graduates looking to break into telehealth careers.

When answering this question, highlight any relevant school projects or internships where you managed schedules or data. Be specific about the tools you used and how you overcame challenges in managing multiple schedules or data points efficiently.

Explain your interest in telehealth and how this internship aligns with your career goals. Discuss SteadyMD's impact on the healthcare industry and how the role offers you the opportunity to learn and grow in your field of study.

Describe your methodical approach to scheduling coordination, including understanding clinician availability and program needs. Mention tools or software you are familiar with and how you would communicate changes or updates effectively to the team.

Mention qualities such as communication skills, attention to detail, adaptability, and a proactive attitude. Relate these qualities to how they contribute to effective coordination in a fast-paced telehealth environment.

Use the STAR method (Situation, Task, Action, Result) to narrate a relevant experience where you effectively managed multiple responsibilities. Highlight your prioritization skills and how you ensured all tasks were completed on time.

Express a positive attitude toward feedback and give an example of how constructive criticism helped you improve in a previous position or project. Employers appreciate candidates who are open to learning and growing.

Share a specific instance where you worked collaboratively with a team to solve an issue. Discuss your role, the solution you proposed, and the overall impact on the project or team dynamics.

Discuss your passion for healthcare and how technology is transforming the delivery of health services. Relate your personal experiences or insights that inspired this interest and how it connects to the role you're applying for.

Explain your approach to prioritization, such as assessing deadlines, task impact, and resources available. Provide an example of how you would implement this strategy in a real-world scenario related to the internship.

Highlight that communication is key for efficiently coordinating schedules, addressing clinician needs, and ensuring everyone is aligned. Emphasize your communication skills and any relevant experiences that demonstrate this ability.